Terms of service
Terms & Conditions
Effective Date: July 2026
Welcome to Crafts of Bihar. These Terms & Conditions govern your access to and use of our website, products, and services. By using our website, you agree to comply with these terms. If you do not agree, please refrain from using our services.
1. About Us
Crafts of Bihar is a registered Indian business dedicated to bringing authentic handcrafted products and regional specialties from Bihar to customers across India.
Business Details
Trade Name: Crafts of Bihar
GSTIN: 10LBNPS0568L5ZY
Customer Support
- Email: craftsofbihar@gmail.com
- Phone: +91 9060208999
2. Eligibility
By placing an order, you confirm that:
- You are at least 18 years of age or using the website under parental supervision.
- The information provided by you is accurate and complete.
- You are legally capable of entering into a binding contract.
3. Product Information
We strive to display our products as accurately as possible.
However:
- Handcrafted products may vary slightly in color, weave, texture, finish, and dimensions.
- Images are for representation purposes and slight variations may occur due to lighting or screen settings.
- Slight size variations (±1–2 inches where applicable) are normal for handmade textile products.
These variations are considered characteristics of authentic handcrafted products and are not defects.
4. Pricing
- All prices are displayed in Indian Rupees (INR).
- Prices include applicable GST unless otherwise stated.
- Prices may change without prior notice.
- Promotional prices are valid only during the offer period.
5. Orders
We reserve the right to:
- Accept or reject any order.
- Cancel an order due to pricing errors.
- Cancel orders suspected of fraud or misuse.
- Limit quantities purchased per customer.
If payment has already been received for a cancelled order, a full refund will be issued.
6. Payments
We accept secure online payments through authorized payment gateways.
Available payment methods may include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (where available)
Crafts of Bihar does not store your payment card details.
7. Shipping
Delivery timelines are estimates and may vary depending on:
- Delivery location
- Courier partner
- Weather conditions
- Festivals
- Government restrictions
- Natural events beyond our control
Shipping delays caused by courier companies are beyond our direct control.
8. Returns & Exchanges
Returns and exchanges are governed by our Refund & Return Policy.
Key highlights:
- 5-Day Return Window
- 5-Day Exchange Window
- Grocery and edible products are non-returnable unless damaged, expired, defective, or incorrectly delivered.
9. Cancellation Policy
Orders may only be cancelled before dispatch.
Once shipped, cancellation requests cannot be accepted.
10. Intellectual Property
All content on this website including:
- Logos
- Product photographs
- Graphics
- Designs
- Product descriptions
- Website layout
- Text
- Branding
is the intellectual property of Crafts of Bihar and may not be copied, reproduced, distributed, or used without prior written permission.
11. Customer Responsibilities
Customers agree:
- Not to misuse the website.
- Not to submit false information.
- Not to attempt unauthorized access.
- Not to interfere with website functionality.
- Not to use automated bots for purchasing or scraping content.
12. Product Availability
Some products are handcrafted or produced in limited quantities.
We reserve the right to discontinue or modify any product without prior notice.
13. Limitation of Liability
Crafts of Bihar shall not be liable for:
- Indirect damages
- Consequential losses
- Delayed deliveries caused by third parties
- Losses arising from incorrect customer information
- Events beyond our reasonable control (Force Majeure)
Our maximum liability shall not exceed the purchase price of the product.
14. Privacy
Your personal information is handled according to our Privacy Policy.
We never sell customer information to third parties.
15. Governing Law
These Terms & Conditions shall be governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in Bhagalpur, Bihar.
16. Changes to These Terms
Crafts of Bihar reserves the right to update or modify these Terms & Conditions at any time.
The latest version will always be available on our website.
17. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
Crafts of Bihar
📞 +91 9060208999
Business Hours
Monday – Saturday
10:00 AM – 6:00 PM
Final Note
By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. We are committed to providing authentic products from Bihar with transparency, quality, and reliable customer service.