Frequently Asked Questions

1. Are all products on Crafts of Bihar authentic?

Yes. Every product featured on Crafts of Bihar is carefully sourced from trusted artisans, manufacturers, and regional producers. We focus on authenticity, quality, and preserving Bihar's rich craftsmanship.

2. Where are your products made?

Our products are proudly made in Bihar, India. Depending on the collection, they are handcrafted or produced by experienced local artisans and manufacturers while maintaining traditional craftsmanship.

3. How long does delivery take?

Most orders are delivered within 4โ€“8 business days across India. Delivery timelines may vary slightly based on your location and courier availability.

4. Do you offer Cash on Delivery (COD)?

Yes. Cash on Delivery is available for most serviceable PIN codes. You can check COD availability during checkout.

5. What if I receive a damaged or incorrect product?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging. Our support team will help resolve the issue as quickly as possible.

6. Can I return or exchange my order?

Yes. Eligible products can be returned or exchanged according to our Return & Refund Policy. Please visit our policy page for complete details before initiating a request.

7. Are your textile products machine washable?

Most of our cotton textile products, including Bhagalpuri Dull Chadar, can be machine washed using a gentle cycle with mild detergent. We recommend checking the care instructions provided with each product.

8. Do handcrafted products have slight variations?

Yes. Since many of our products are handcrafted or traditionally woven, slight variations in texture, weave, or colour are natural and reflect the uniqueness of handmade craftsmanship.

9. How can I contact your support team?

You can reach our customer support team through our Contact Us page, email, or WhatsApp during business hours. We're always happy to assist you with your orders and queries.

10. Why choose Crafts of Bihar?

Crafts of Bihar is more than an online storeโ€”we are dedicated to bringing Bihar's finest products to homes across India. Every purchase supports local artisans, celebrates traditional craftsmanship, and helps preserve the region's rich cultural heritage.