Shipping policy
Shipping Policy
Effective Date: July 2026
At Crafts of Bihar, we are committed to delivering authentic products from Bihar safely and efficiently to your doorstep. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festivals, sales, or promotional events, processing times may be slightly longer.
2. Delivery Timeline
Estimated delivery times:
| Location | Estimated Delivery |
|---|---|
| Bihar | 2–5 Business Days |
| Metro Cities | 3–6 Business Days |
| Rest of India | 4–8 Business Days |
| Remote Locations | 5–10 Business Days |
Delivery timelines are estimates and may vary depending on your location and courier partner.
3. Shipping Charges
- Free Shipping may be offered on eligible products or promotional campaigns.
- If shipping charges apply, they will be displayed during checkout before payment.
4. Order Tracking
Once your order has been shipped:
- You will receive an email and/or SMS with your tracking details.
- You can use the tracking number to monitor your shipment through our courier partner.
5. Delivery Attempts
Our courier partners typically make 2–3 delivery attempts.
If the package cannot be delivered due to:
- Incorrect address
- Customer unavailable
- Incorrect contact details
- Refusal to accept delivery
the shipment may be returned to us.
Additional shipping charges may apply for re-dispatch.
6. Address Accuracy
Customers are responsible for providing:
- Correct delivery address
- Landmark (if applicable)
- Valid mobile number
- Accurate PIN code
Crafts of Bihar is not responsible for delays or delivery failures caused by incorrect customer information.
7. Cash on Delivery (COD)
Cash on Delivery is available for selected products and locations.
We reserve the right to disable COD for certain PIN codes or high-risk orders.
8. Delayed Deliveries
While we strive to deliver every order on time, delays may occur due to:
- Weather conditions
- Festivals
- Public holidays
- Natural disasters
- Transportation disruptions
- Government restrictions
- Courier operational issues
We appreciate your patience in such situations.
9. Damaged Shipments
If your package arrives:
- Damaged
- Opened
- Tampered
- Missing items
please contact us within 48 hours of delivery.
To help us resolve the issue quickly, kindly share:
- Your Order Number
- Photos of the package
- Photos of the product
- A brief description of the issue
10. Undelivered or Returned Orders
If an order is returned to us because of:
- Incorrect address
- Customer unavailable
- Refused delivery
- Failure to collect the shipment
we will contact you to arrange re-shipment.
Any additional courier charges for re-shipping may be borne by the customer.
11. International Shipping
Currently, Crafts of Bihar ships only within India.
International shipping is not available at this time.
12. Force Majeure
Crafts of Bihar shall not be held responsible for shipping delays caused by events beyond our reasonable control, including but not limited to:
- Floods
- Earthquakes
- Pandemics
- Strikes
- Political unrest
- Government restrictions
- Transportation disruptions
13. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Crafts of Bihar
📞 +91 9060208999
Customer Support Hours
Monday – Saturday
10:00 AM – 6:00 PM
Shipping Promise
At Crafts of Bihar, every order is packed with care to ensure it reaches you safely. Whether it's a handcrafted textile or an authentic regional specialty, our goal is to deliver the true essence of Bihar to your doorstep with quality, reliability, and care.