Refund policy

Refund, Return & Exchange Policy

Effective Date: July 2026

At Crafts of Bihar, we take pride in offering authentic products sourced from the heart of Bihar. Every product is carefully inspected before dispatch. If you're not completely satisfied with your purchase, we're here to help.

5-Day Return Policy

You may request a return within 5 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition.
  • All original tags, labels, and packaging must be intact.
  • The product should not show signs of wear, washing, alteration, or damage caused after delivery.
  • A valid order number or proof of purchase is required.

5-Day Exchange Policy

We offer exchanges within 5 days of delivery.

You may request an exchange if:

  • You received the wrong product.
  • You received a damaged product.
  • You received a defective product.
  • You received the wrong size (where applicable).

Exchanges are subject to stock availability.

If the requested item is unavailable, we may offer a refund or store credit.

Grocery & Edible Products

Due to food safety and hygiene regulations, all grocery and edible products are non-returnable and non-exchangeable.

However, we will gladly replace or refund grocery items if:

  • The product is damaged during transit.
  • The product has expired before delivery.
  • The product is spoiled or unfit for consumption upon arrival.
  • An incorrect grocery item was delivered.

Please report such issues within 48 hours of delivery, along with clear photographs of:

  • The product
  • Packaging
  • Expiry date (if applicable)

Non-Returnable Items

The following products cannot be returned or exchanged:

  • Grocery & edible products (unless damaged, expired, defective, or incorrect)
  • Products damaged after delivery due to misuse
  • Used or washed textile products
  • Customized or personalized products
  • Gift cards
  • Clearance or final sale products (if mentioned)

Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Order Number
  • Photos of the product
  • Photos of the packaging
  • Brief description of the issue

Our team will review your request and arrange a replacement or refund where applicable.

Refund Process

Once we receive and inspect your returned product:

  • You'll receive confirmation via email.
  • If approved, your refund will be processed to the original payment method.

Estimated refund timelines:

  • UPI & Wallets: 2–5 business days
  • Debit/Credit Cards: 5–10 business days
  • Net Banking: 3–7 business days

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after verification.

Return Shipping

If the return is due to:

  • Wrong product
  • Damaged product
  • Manufacturing defect

Crafts of Bihar will bear the return shipping cost.

For returns due to personal preference (where accepted), customers may be responsible for return shipping charges.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once dispatched, cancellation requests cannot be accepted. Customers may instead request a return if the order meets our return eligibility.

Contact Us

For any return, exchange, or refund assistance:

Crafts of Bihar

Customer Support:
📧 craftsofbihar@gmail.com
📞 +91 9060208999

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM